Walmart is conducting trials for an artificial intelligence (AI) system that could potentially become your personal shopping assistant. The AI-powered feature aims to assist customers in planning birthday parties and selecting home decor by offering comparative specifications and recommendations based on individual needs.
This move is part of Walmart’s ongoing efforts to incorporate AI technology into its business operations. In 2020, the company introduced chatbots to help customers connect with service representatives and place orders through text messages. Moreover, Walmart recently launched an AI app called “My Assistant” to streamline operations for 50,000 non-store employees, reducing mundane tasks.
To implement generative AI technology effectively, Walmart is exploring various options and seeking partnerships with tech companies that align with its needs while remaining cost-effective. While Walmart declined to comment on the matter, Axios reports that the retail giant remains open to experimentation with AI.
Donna Morris, Executive Vice President and Chief People Officer at Walmart, acknowledged the ongoing debate surrounding AI and automation and its potential impact on the future of work. She emphasized Walmart’s belief that a combination of both human expertise and technological advancements is necessary to fulfill the company’s purpose of aiding people in saving money and living better.
The emergence of generative AI systems gained significant attention this year, particularly with the mainstream popularity of ChatGPT, which showcased their capabilities. As a result, major tech companies have heavily invested in developing their own AI systems, while other businesses are also racing to integrate AI into their services and products.
In addition to the shopping assistant AI system, Walmart is also testing technology that creates 3D digital images from still photos. Through the Walmart app, customers will be able to virtually try on clothes using virtual models and use the app to visualize how new furniture and electronics, such as televisions, would look in their homes by scanning their rooms.
